Last Updated: 15th of February 2023
The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information. When you browse our public website as a consumer to explore our Services or to learn more about us (“General User”), the information we collect and use is different from the information we collect if you are a Callypso business user (“Business User”) or a Business User’s authorized registered user (“Registered User”) and purchase, use, or access our products or services.
Below, we describe the different ways we might collect information from you.
We collect information you provide directly to us.
For example, as a General User, you may subscribe to our newsletter, schedule a demo, provide a testimonial, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, country, company name, and job title, and any other information you choose to provide.
Business Users, Registered Users
If you become a Business User, we collect certain personal information directly from you and/or your Registered Users to facilitate our business relationship with you and provide you our products and services, such as order products, request customer support or otherwise communicate with us.
The types of information we collect from Business Users and Registered Users may include: name, email address, country, company name, CRM type, job title, and any other information you may choose to provide. If you make a purchase from us, we use third party payment processors to collect and process the following payment information: financial qualification and billing information, such as billing name and address, and credit card number.
We automatically collect certain information about your interactions with us or our Services, including:
Callypso’s use of information received from Google APIs will adhere to Google’s API Services User Data Policy, including the Limited Use requirements.
We obtain information from other sources. For example, we may collect information from identity verification services, advertising networks, data analytics providers, and mailing list providers. This information includes names, contact information, and employment information.
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
We use the categories of information we collect to provide, maintain, and improve our products and services. We also use the information we collect to:
In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the categories of personal information described above in the following ways:
Callypso is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.
When we process your personal information as described above, we do so in reliance on the following lawful bases:
You have the right to access to or deletion or correction of your personal information. You also have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please contact us.
If you have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html